Haggling

I am not good at haggling, the verbal art of getting the lowest price or getting extra perks because the business wants to keep the customer satisfied.  That way, the business keeps the customer.  I have heard that for  some companies, it costs more to get new customers than to keep existing ones, especially customers who've been with the company for a long period of time.  I have a friend who is great at this; she asks for the supervisor right away, mentions that some other cable provider, or auto dealer, or department store, or service department with another company,  has offered her a deal. She usually gets what she wants.  I also have a brother who excels at this. I listen to his haggling strategies with awe.  Neither of these two are unscrupulous; they just pleasantly ask and tell the truth about what has been offered them elsewhere. It seems that the company/business representatives won't volunteer these bargains, but if a customer asks for them, they may get a positive response. I have to practice this art so I can get better at it, because I enjoy a good bargain. Don't you?
Smiles,
Sylvia